Matt Khan
Case study 02 · Federal digital services · Sanitized

Designing inside the federal government

Before enterprise real estate and founder products, my practice was shaped by federal work — digital services for the Office of the U.S. Trade Representative, the National Cancer Institute, and Health & Human Services. This page is deliberately sanitized: federal work products aren't mine to publish, so it describes the nature of the work rather than showing internal artifacts.

Agencies USTR (Executive Office of the President) · NCI · HHS
Via Softtek Government Solutions
Nature of work Internal tools · web presence · dense policy content
Standards Accessibility-first, Section 508 environment
Why it matters

Government is where design constraints are real

Federal work teaches a specific kind of design discipline. Users are often required to use the software, so every friction is a tax, not a churn risk. Content is policy-dense and can't be simplified by deleting it. Accessibility isn't a nice-to-have — it's law. Stakeholders span career staff, political appointees, and contractors, and shipping means navigating security review, legacy systems, and procurement reality.

Working across USTR, NCI, and HHS engagements meant designing web experiences and internal tools inside those constraints: organizing dense, high-stakes content so specialists could actually use it; aligning stakeholders with very different incentives; and delivering within the technical boundaries of government infrastructure.

What the work involved

The shape of the practice

Without publishing internal artifacts, the work can be described honestly in terms of its recurring problems:

Information architecture Structuring policy-heavy content so both experts and the public can navigate it
Internal workflows Tools for staff whose work is required, repetitive, and high-stakes
Accessibility Designing to Section 508 obligations from the first wireframe, not as a retrofit
Stakeholders Facilitating alignment across career staff, leadership, and contractor teams
Carried forward

What federal work left in my practice

Everything since carries the imprint: the Bright MLS work treated professional users like the mandatory-use users they are; FlowOS and Canopy model workflows with the rigor of systems that can't fail quietly; and accessibility remains a default, not a feature. For government and enterprise consulting teams, this is the shorthand: I've designed inside your constraints before, and I know the difference between what a deck promises and what security review allows.

Competencies demonstrated
Federal context Security-conscious, policy-dense, legacy-constrained delivery
Accessibility Section 508 environment · accessibility-first practice
Enterprise IA Dense content and workflow structuring
Alignment Cross-functional facilitation in complex organizations